TfL urged to help travellers get their unused Oyster credit back


Caroline Pidgeon has called for TfL to tell people how they can reclaim their unused Oyster credit after it was revealed that they are sitting on a "cash mountain" of more than £321m. Caroline said "TfL never stops bombarding us with advertisements and information campaigns, but highlighting this cash mountain is one issue that they remain incredibly quiet about. It is time TfL devoted far more time and energy telling the public how they can get their own money back.”

Commenting ahead of tomorrow’s (30 June) 15-year anniversary of Oyster said “There is no question that Oyster has been an incredible success. It has made travel more convenient and provided real flexibility for millions of people.

“It is now so established that it is hard to believe how we managed before its creation 15 years ago.

“However, as we celebrate Oyster’s success we should not overlook the staggering rise of dormant Oyster cards, creating an immense cash mountain for Transport for London."

“The total amount left on dormant Oyster cards is soaring, almost certainly in part due to the increasing number of people who have switched to contactless payment. TfL never stops bombarding us with advertisements and information campaigns, but highlighting this cash mountain is one issue that they remain incredibly quiet about. It is time TfL devoted far more time and energy telling the public how they can get their own money back.”

“TfL also needs to ensure that a weekly cap on Oyster is introduced as quickly as possible. While there has been a weekly cap on contactless payment from the very beginning we still have no precise starting date for when Oyster will have a similar cap.

“Boris Johnson promised that a weekly cap on Oyster would be introduced in 2015. It is appalling that we are still waiting for TfL to treat Oyster and contactless payment travellers equally.”


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